Ebuyer supports East Yorkshire JobsCURRENT HOWDEN JOB OPPORTUNITIES

Recruitment with Jobs in East Yorkshire Bridlington

Welcome to Ebuyer We are relocated to state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 of the M62, we are within commuter links to Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First Trans-Pennine Express, GNER and Hull Trains, ensuring excellent transport links with the rest of the UK.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment, please refer to our job vacancies listed below. To be considered for any of our vacancies, please email a copy of your CV with a covering letter stating which position you are applying for to careers@ebuyer.com

Our recruitment postal address is:

Human Resources,

Ebuyer UK Limited,

Howden. DN14 7UW.

Customer Support Advisor

Reports to: Head of Customer Operations/CS Team Leader

Department: Customer Support

Location: Howden, East Yorkshire

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting Stats that have been set by the Customer Support Team Leader.

Key Responsibilities:

  • Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
  • Answer customer calls within the SLA.
  • Respond to all customer correspondence within the SLA.
  • Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
  • Deal with complaint emails and letters.
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public.
  • Maintain a consistent and professional attitude.
  • Take on additional duties when required by your Manager if possible.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.

Skills and experience.

Technical:

  • The ability to type and word-process various documents and electronic information.
  • Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.
  • Operate and record call type sheets.

Professional:

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative – the ability to make decisions and follow them through to achieve a perceivable objective.
  • The ability to deal with complaints in a patient and professional manner.
  • The ability to work well in a team to meet common goals and objectives.
  • Prioritisation of workload to ensure a satisfied market

Attitudes and Behaviours:

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Dedication to see projects through to completion.
  • “Can Do” attitude.

Apply for this position:

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

 

Business to Business Sales Executive 

Hours Full Time: 40 hours per week.

Salary: £15,000 basic (£25,000 OTE).

Location: Howden, East Yorkshire.

Responsible to: Business to Business Sales Manager.

Job Summary:

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities:

Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.

Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.

Offer quotations to potential business customers.

Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.

Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.

Liaise with suppliers for product information and E.T.A.s.

Offer technical support for IT products whenever possible.

Take personal responsibility for and actively engage in product, system and skills training and development.

Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.

Produce revenue and profit in line with company and individual targets.

Encourage clients to visit and use the website.

Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.

Project a positive image of Ebuyer and the department at all times.

Adhere to stated policies and procedures regarding health and safety in the workplace.

Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.

Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical:

The ability to type and word-process various documents and electronic information.

The adeptness to manage, organise and update relevant data using database applications.

Competence with Microsoft Office and its relevant functions.

The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.

The ability to navigate external systems and websites.

Professional:

Excellent communication skills in order to deal with a variety of individuals and issues.

Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.

Good time management.

Willingness to learn.

Resilient and flexible team skills.

Results oriented.

Attitudes and Behaviours:

Responsibility. Adaptability. Attention to detail.

Self-sufficiency. Self-motivation.

Dedication to see projects through to completion.

"Can Do" attitude.

Credentials and Experience:

Maths and English GCSE grade C or above, or equivalent.

Experience in a sales team or similar environment is desirable for the position.

Knowledge of reseller market and competitors is valued.

Applying for this position:

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Business Office Solutions Sales 

Reports to: Sales Manager

Location: Howden, East Yorkshire

Department: B2B

 

Job Summary:

To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.

The role of the Office Solutions sales is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers, schools, universities and Hospitals. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Ebuyer has to offer and closing deals to produce revenue and profit.

Key Responsibilities, Duties and Results:

  • Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
  • Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
  • Offer quotations to potential business customers.
  • Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
  • Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
  • Liaise with suppliers for product information and E.T.A.s.
  • Offer technical support for IT products whenever possible.
  • Take personal responsibility for and actively engage in product, system and skills training and development.
  • Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
  • Produce revenue and profit in line with company and individual targets.
  • Encourage clients to visit and use the website.
  • Order input to the Ebuyer sales order processing system within Ebuyer policy and procedure.
  • Project a positive image of Ebuyer and the department at all times.
  • Adhere to stated policies and procedures regarding health and safety in the workplace.
  • Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
  • Pursue personal development of skills and knowledge in order to effectively perform the role.
  • Adhere to Ebuyer’s customer due diligence process at all times.
  • Taking inbound call queries regarding quotations, Technical advice and product queries.

Knowledge, Skills and Abilities

Technical:

  • The ability to type and word-process various documents and electronic information.
  • The adeptness to manage, organise and update relevant data using database applications.
  • Competence with Microsoft Office and its relevant functions.
  • The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
  • The ability to navigate external systems and websites.

Professional:

  • Excellent communication skills in order to deal with a variety of individuals and issues.
  • Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
  • Good time management.
  • Willingness to learn.
  • Resilient and flexible team skills.
  • Results oriented.

Attitudes and Behaviours:

  • Responsibility.
  • Adaptability.
  • Attention to detail.
  • Self-sufficiency.
  • Self-motivation.
  • Excellent attendance and punctuality.
  • Dedication to see projects through to completion.
  • "Can Do" attitude.

Credentials and Experience:

  • Maths and English GCSE grade C or above, or equivalent.
  • Experience in a sales team or similar environment is desirable for the position.
  • Knowledge of reseller market and competitors is valued.

Apply for this position:

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Product Manager 

Salary: Dependent on experience

Location: Howden, East Yorkshire

Job Summary:

To drive revenue and margin growth in a given area, and support the General Manager in delivering the agreed category and brand strategies.

Key Responsibilities:

  • Contribution to development of strategy for brands / categories, including consumer and business planning to address markets in both areas. To include a some degree of interaction with marketing & sales departments to deliver
  • Managing the range of products listings on Ebuyer.com website in conjunction with the Assistant Product Manager, and in accordance with category and brand strategy
  • Definition of appropriate facets to facilitate best shopping experience
  • Contribution to the development and maintenance of pricing strategy & promotional content
  • High level support for Customer Service and Business Sales (including coverage of Solutions inbox where appropriate)
  • Developing & maintaining relationships with distributors and manufacturers for day-to-day and short term strategy
  • Developing, planning & co-ordination of marketing activity in conjunction with manufacturers, distributors and the marketing department
  • Direction of re-order reporting, purchase order raising and management of stock queries, in conjunction with the Assistant Product Manager
  • Direction of raising of rebate and marketing invoices, in conjunction with the Assistant Product Manager
  • Undertaking of manufacturer accreditations to an appropriate level where applicable, in order to contribute to overall company partner status
  • Support development of own-brand products & strategy in conjunction with Imports department

Skills and experience:

  • High standard of planning, organisational and time management skills (essential)
  • High standard of communication skills to enable effective liaising with other areas of the business including Marketing, Sales, Finance, Warehouse & Directors (essential)
  • Good standard of presentation skills in order to host & lead supplier meetings, including quarterly reviews with the General Manager / Directors, and external management
  • High standard of negotiation skills in order to influence suppliers & other parts of the business to deliver positive outcomes within their area (essential)
  • Ability to coordinate own and others workload to deliver to multiple deadlines (essential)
  • Ability to take ownership of tasks, problems and issues, and delegate where appropriate to ensure they are either resolved, or highlighted to the General Manager / wider company (essential)
  • Develop a detailed knowledge of the market, competitive landscape and their product range in order to make well-informed decisions (essential)

Apply for this position:

To apply for this position, please email a copy of your CV with a covering letter to careers@ebuyer.com stating which position you're applying for as shown above.

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

 

Recruitment with Jobs in East Yorkshire Bridlington

Welcome to Ebuyer We are relocated to state of the art facilities in Howden, a small market town in the East Riding of Yorkshire. Situated 1 mile from Junction 37 of the M62, we are within commuter links to Selby, Doncaster, Hull, York, Leeds and Sheffield. Howden train station is approximately 1 mile from the town square and is served by First Trans-Pennine Express, GNER and Hull Trains, ensuring excellent transport links with the rest of the UK.

Our recruitment postal address is:

Human Resources,

Ebuyer UK Limited,

Howden. DN14 7UW.

SHOP ONLINE AT : http://www.ebuyer.com/

OUR SISTER COMPANY WREN KITCHENS IS HIRING IN 2018: GO HERE

EAST YORKSHIRE JOBS HOME PAGE

Some vacancies may be filled prior to the expiry of the advertisements contained within.  We do not accept responsibility if this happens and rely on the advertiser to update us, as and when vacancies are taken. The full details we have on each vacancy listed is as published on this site. No further details are available, therefore it is advisable to contact the advertiser direct and not the BridJobs Office.  N.B. In order to apply for jobs on this web site, you must be eligible to work in the E.U. or hold a valid work permit.